Manage the Machine

How AI Is Changing Talent, Not Just Tasks: Rethinking Where Human Judgment Matters Most

HBR IdeaCast, 17 September 2026. The author is the guest. The book comes up at 2 min 8 sec in.

Paula Goldman, Salesforce's Chief Ethical and Humane Use Officer, is interviewed by Adi Ignatius about her book on human-AI collaboration at work. She discusses the shift from 'human in the loop' to 'human at the helm,' how organizations should redesign roles rather than simply cut headcount, the challenge of developing junior talent as AI absorbs entry-level tasks, and a dedicated chapter on AI's tendency to revert to the mean in innovation contexts, illustrated with an IKEA couch-design example.

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