Unreasonable Hospitality
Episodes about this book
5 episodesCNLP 831 | Is AI Worse for Mental Health Than Social Media? Andy Stanley and Holly Goddard Interview Carey Nieuwhof
252: The Book of Elon by Eric Jorgenson
251: Unreasonable Hospitality by Will Guidara
Mike Schmitz and Corey discuss every chapter of Will Guidara's account of building 11 Madison Park into the world's best restaurant, covering the 95/5 budget rule, the 'dream weaver' role, giving employees ownership, and delivering extraordinary experiences. Both give it five stars, recommending it to anyone regardless of interest in fine dining, and praise Guidara's storytelling, humility, and the broad applicability of his hospitality principles to any industry.
250: Design Love In by Marcus Buckingham
257: I Go By Vibes, with Stephen Robles
Mike Schmitz is currently reading this book after hearing the author on a Nathan Barry podcast episode. He shares a story about a whiskey barrel ritual the restaurant created to generate vulnerable, memorable guest moments, and explains that the book's ideas about injecting joy into everyday experiences feel broadly applicable. David Sparks confirms having read it, applying its ideas to his own customer service, and notes it is required reading at Disney management.
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