What Could Possibly Go Right?
Episodes about this book
3 episodesDaniel Pink and Angela Duckworth on Friction-Maxxing, Becoming a Mentor Magnet and the Problem with Solo Striving
708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity
Danny Meyer's new book is the central subject of the episode. Meyer explains he wrote it to teach himself lessons from 20 years of scaling culture, covering what worked and where the company failed, always tracing back to hiring and how business was done. He describes stories in the book—including an employee letter that moved him to tears on the audio recording—and shares ideas from it such as the distinction between the golden rule and a hospitality-specific version. Host Ryan Hawk praises it as practical and entertaining.
A Leading Restaurateur on What It Takes to Scale a Winning Culture
Danny Meyer, the restaurateur behind Union Square Cafe and Shake Shack, appears as a guest to discuss his new book on scaling organizational culture. The conversation covers the book's core themes: articulating values through expected behaviors, hiring for emotional skills, managing dispersed teams, balancing corporate and on-the-ground cultures, and maintaining trust during downturns. The book is described as candid about mistakes made and corrected along the way.
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All summaries are AI generated based on the original transcript.